If your Deutschland-Ticket (D-Ticket for short) is not visible in RMVgo under "My Tickets", please check the following options:
Option 1 - Internet connection
You need an internet connection for the monthly update of your D-Ticket. If your D-Ticket does not appear on the screen immediately or is not listed under "Tickets", please refresh the page again by clicking once on the "All Tickets" tab and then again on "My Tickets". Three green dots will then briefly appear as a loading icon in the top screen.
If you have already updated your D-Ticket and have a poor internet connection, you may only see three green dots as a loading symbol under "My Tickets". In this case, please switch to flight mode to be able to access the ticket.
Option 2 - Log-out / Log-in again
If the ticket is still not visible under "My Tickets", please log out and log in again. You will find this function under the menu item "More" / "My account".
Option 3 - Open payment reminder
If you have received a payment reminder or reminder from us since the last renewal of the D-Ticket, your myRMV account is blocked for further ticket purchases.
In this case, a renewal of the D-Ticket is not possible. Please settle the outstanding amount first. Details can be found in the payment reminder email.
After payment has been received, your account will be unblocked again and you will be informed by e-mail. You will then need to purchase a new D-Ticket subscription in RMVgo.
Option 4 - New customer Deutschland-Ticket
Are you a new customer and did not purchase your D-Ticket subscription until shortly before the end of the month and paid by direct debit? If so, there is initially a blocking period for direct debit payments which has probably prevented the subscription from being extended.
For further action, please use our contact form.
If no ticket is displayed despite these measures, please contact us via the contact form.