RMVgo

The app for your easy mobility.

Getting there.

By bus, train and sharing services.

RMVgo is the smart and personal companion for all residents and visitors of the Rhine-Main region in terms of mobility.

In a modern design with new navigation and a large-scale map with all the nearest stops, RMVgo focuses on getting you to your destination as quickly as possible.

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Real-time data, traffic reports and load forecasts help you plan the best route. The appropriate RMV ticket is displayed directly. But that's not all: if necessary, you can now easily combine bus and train with sharing offers in your region.

The app is constantly improving and becoming more comprehensive as we integrate more new content and features such as booking our on-demand shuttles.

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Getting there.

By bus, train and sharing services.

RMVgo is the smart and personal companion for all residents and visitors of the Rhine-Main region in terms of mobility.

In a modern design with new navigation and a large-scale map with all the nearest stops, RMVgo focuses on getting you to your destination as quickly as possible.

Real-time data, traffic reports and load forecasts help you plan the best route. The appropriate RMV ticket is displayed directly. But that's not all: if necessary, you can now easily combine bus and train with sharing offers in your region.

The app is constantly improving and becoming more comprehensive as we integrate more new content and features such as booking our on-demand shuttles.

Many new functions and services

Focus on you and your surrounding

Better understand how to move through the RMV.

The new, large-scale map provides a better understanding of the entire RMV area. You can see exactly where you are and where you want to go. This allows you to focus on what's most important: Your journey.

Finding a connection quickly is easier than ever. Not only do you have the search field at the top of the map at your disposal, but you can also access the quick connection search via another button at the bottom right. In addition, the address of your favourite café, the way to work or the exact stop of your friends can easily be saved as favourites.

An app for every route

Flexibility and freedom in route design.

RMVgo gives you the option to choose between list and map view, giving you the freedom to decide for yourself which route you want to take or which means of transport you want to use.

Thanks to our flexible selection of providers, you will always find the right means of transport for your route - whether public transport, bicycle, e-scooter or car sharing. All you need is the RMVgo app to find the best connection.

Stay up to date

Always up to date on your most important connections.

With the new RMVgo alert function, you can monitor your personal connections and be informed in good time by us via push message about delays or timetable changes.

Uncomplicated ticket selection

Find the right ticket directly in the app.

In RMVgo you will find a selection of different tickets that you can easily choose and pay for via the app. These are available directly in the app after purchase, including a control view.

With RMVgo, you can now also purchase weekly and monthly tickets, day tickets, group day tickets or Hessentickets in advance. The purchase is possible seven days before the tickets become valid.

The integrated search and favouriting of the most frequently used tickets simplifies the selection.

Regular updates

RMVgo regularly receives new functions.

RMVgo is continuously being further developed with many new and innovative functions. You can already look forward to the following functions, which will soon be available in RMVgo via update:

  • Integration of on-demand shuttle services
  • Loan of sharing services
  • Live map
 
We look forward to your feedback

Send us your suggestions for further new functions, your constructive criticism, but also praise if you particularly like something.

 Write us

The RMV-MobileTicket

Buy tickets in RMVgo

  • Buy tickets quickly and cashlessly before you start your journey or in advance.
  • You can choose between short distance, single ticket, single supplement, day ticket, group day ticket, weekly ticket, monthly ticket, Hessenticket and supplementary time ticket.
  • Purchased tickets are stored and retrievable in the app
  • Payment by direct debit, credit card or PayPal
  • Individual receipts can be generated for each journey, invoicing at the end of the month or immediately with PayPal
  • Discount of 20% on single tickets when using the RMV-PrepaidDiscount
  • Collect points with our bonus programme RMVsmiles
[Translate to Englisch:] Information Icon

Good to know

To register in RMVgo, simply use your existing meinRMV access data (e-mail address and password).

Not yet registered? Then take the opportunity, register in RMVgo via the menu item "More" and benefit from many advantages.

The RMV-PrepaidDiscount

20% discount on every single ticket

With the RMV-PrepaidDiscount, you save a whopping 20% on every purchase of a single ticket via RMVgo. Simply pay in a starting credit of 40 euros via the app. The credit is topped up using the means of payment you have deposited with meinRMV.

If you want to pay in more money, top up again with a credit of 40 euros - a maximum of 200 euros prepaid credit, i.e. 5 times 40 euros, is possible. To pay with your PrepaidDiscount credit and thus receive the 20% discount, select the payment method "RMV-PrepaidDiscount" when purchasing your ticket.

Always on for you.

RMVgo

Contactless ticketing via app.

Questions and answers

RMVgo is the new RMV app. It combines fast, cashless ticket purchase with card-centric connection information. After logging in to meinRMV, RMVgo can be used to buy tickets via the app. Alternatively, tickets can also be purchased via RMVgo without registering. This is possible with the PayPal payment method. Single tickets, day tickets, group day tickets and Hessenticket can also be paid for via PayPal without a customer account.

The RMV-MobileTicket is an RMV offer for purchasing RMV tickets, which is integrated into the customer portal meinRMV.

meinRMV is the RMV's central customer portal for managing personal and ticket-specific data.
 

With the market launch of RMVgo, the previous RMV app is no longer available via the Apple App Store and the Google PlayStore. It is no longer possible to reinstall the RMV app. However, the continued use of the already installed RMV app is still possible until the final shutdown. This is expected to be at the end of 2022. However, the RMV app will not receive any further updates with the market launch of RMVgo, which is why a switch to RMVgo is recommended.

With a myRMV user account, you not only have some advantages in using the app, but also for the RMV-MobileTicket. You can view your bills at any time, top up your prepaid discount, cancel tickets and score points with our RMVsmiles bonus programme every time you buy a ticket via RMVgo.

With RMVgo, you simply log in with your meinRMV access data (e-mail address and password).

The RMV-MobileTicket Mobil PIN from our old app is no longer required to log in to RMVgo.

If you have forgotten your meinRMV password, please activate the "Forgotten?" button on the meinRMV login page. After entering your e-mail address or mobile phone number, you will receive an e-mail or SMS with a link to reset your meinRMV password.

To install RMVgo, you need the latest version or one of the previous three major versions of the iOS or Android operating systems.

An internet connection: Is needed to perform searches and ticket purchases.

Your location: Needed to help you find nearby stops via GPS or network-based. This is only required if you use this type of stop search or the map function.

Your device ID & call information (retrieve phone status and identity): Needed to generate a unique identifier for the device you are using. This is needed to assign the purchased tickets to a device.

You have the option of saving your route as a favourite. To do this, press the star in the route overview. The message "Favourite successfully created!" appears. You can also see the last connection requests in your route history. You can create several favourites.

You can create your home address as a favourite under "Home" or alternatively use the "Location" button on the map.

iOs: You can activate location services via the app settings in the "Privacy" section.

Android: You can authorise "Location" via the app settings.

You can use the "Alert function" in the journey planner to save connections so that you are notified of delays or changes to the timetable for this route.

The setting can be found in the connection information (list view) at the three dots behind the place of departure and in the connection information (map view) at the three dots in the map.

Currently, the following mobility services are displayed in RMVgo:

  • e-scooters (TIER, Voi, Lime)
  • Bicycles (nextbike by TIER, meinRad)
  • Car sharing (book-n-drive, cityFlitzer, SHARE NOW, stadtmobil Rhein-Main)

Please use the button of the desired sharing offer below the search bar. You will automatically receive results about available vehicles in the vicinity of the map centre point, based on your selected map section.

If there are no results, please check whether your desired mobility service is represented in RMVgo. Please also find out in the respective app or on the provider's website in which cities and regions the provider is represented. Please note that the vehicles of the mobility services outside the RMV area may not be displayed.

The function for borrowing sharing offers is not yet integrated in RMVgo, but will be added at a later date via an update. For the selected sharing offer, a direct jump to the respective provider app or website is possible.

The price information displayed in RMVgo is determined by the sharing providers. Please inform yourself in the respective apps or on the websites of our mobility partners.

The function for displaying the parking zones of the sharing offers is not yet possible in RMVgo, but will be provided at a later date via an update.

With a meinRMV user account, you can view your bills at any time, top up prepaid discount, cancel tickets and score points with our RMVsmiles bonus programme every time you buy a ticket via RMVgo.

The following tickets are available (also for the transition tariff area of the Verkehrsgemeinschaft am Bayrischen Untermain (VAB) and to the Verkehrsverbund Rhein-Mosel (VRM): RMV-Bahn line RB10).

  • Short-distance ticket for adults and children
  • Single ticket for adults and children
  • Single supplement
  • Day ticket for adults and children
  • Group day ticket
  • Weekly ticket for adults
  • Monthly ticket for adults
  • Hessenticket
  • Supplementary season ticket week
  • Supplementary season ticket month

Note: DB Online Tickets cannot yet be purchased in the current version of RMVgo.

RMVsmart tickets can still only be purchased via the RMVsmart app.

Weekly and monthly tickets, day tickets, group day tickets or Hessentickets can be purchased in advance. On the purchase screen, you can define the desired day of validity for these tickets in the purchase process. The purchase is possible 7 days before the start of validity of the tickets.

The following payment methods are available in RMVgo:

  • meinRMV user account with the payment method (SEPA direct debit or credit card) that you have stored in your meinRMV user account. Accepted credit cards are: AMEX, Visa, MasterCard.
  • PayPal (purchase also possible without meinRMV login)
  • RMV-PrepaidRabatt (for the purchase of short-distance tickets, single tickets and single supplement)

The tickets are stored in the app on the smartphone. You can therefore always show them, even if you have no mobile phone reception. The tickets are stored in the lower tab under the menu item "Tickets" > "My tickets". In the ticket detail view of an active ticket, you can open the control view via the button contained therein. Please note: If you have purchased a ticket while logged in, you must also be logged in to show the ticket in RMVgo. You can see whether you are logged in or not via the menu item "More". If you are logged in, your user name will appear.

In the "My tickets" overview, the last ten tickets purchased are stored in chronological order.

The RMV MobileTicket also contains the first and last name of the RMV MobileTicket user. This information is requested during the ordering process in RMVgo. An official photo ID (e.g. identity card, passport, driving licence) must be carried for the ticket control and shown to the control staff if required.

According to the Common Conditions of Carriage, every passenger is obliged to have a valid ticket when starting a journey and to be able to show it at all times. This also applies to the RMV-MobileTicket. The excuse "my battery is empty" is not valid during a check and leads to an increased transport charge levied by the control staff.

The tickets are stored in the app on your mobile phone. So you can always show them, even if you don't have mobile reception at the time of the check. The tickets are stored under "Tickets". The last ten tickets purchased are stored there in chronological order.

It is an offer for users of the RMV-MobileTicket, with which customers pay for their ticket purchases for single journeys (including short distance and single supplement) via the app from a previously deposited credit of 40 euros and receive a discount of 20% for this.

You must be registered with the customer portal meinRMV. You can register directly in RMVgo or at www.rmv.de. It is not possible to use the RMV-PrepaidDiscount without a meinRMV user account.

You must be registered with the customer portal meinRMV. You can register directly in RMVgo or at www.rmv.deIt is not possible to use the RMV-PrepaidDiscount without a meinRMV user account.

Log in to RMVgo with your meinRMV user account. There you will find the item RMV-PrepaidDiscount in the menu. Here you can top up your credit and view your current PrepaidDiscount credit balance. If you have topped up your PrepaidDiscount credit via RMVgo, you will also receive an invoice by e-mail.

You can top up via RMVgo using the means of payment already stored in your meinRMV user account (credit card or SEPA direct debit). You can always pay 40 euros per top-up into your PrepaidDiscount credit account. A maximum of 200 euros, i.e. 5 payments of 40 euros each, can be deposited. If you want to top up 80 euros, for example, you have to make 2 separate payments.

If there is a remaining credit balance that is lower than the price of the selected ticket, the selected ticket cannot be paid for with the PrepaidDiscount credit. You then have the option of topping up new credit (at least 40 euros) or having the remaining credit refunded.

Yes, you can also have your RMV-PrepaidDiscountt credit refunded in the app menu. To do this, go to "My account" / "RMV-PrepaidDiscount" / "Refund now" in RMVgo. The remaining credit will then be refunded to the pament method you have deposited with my RMV.

If you do not use the RMV-PrepaidDiscount within a period of 12 months (e.g. no credit top-up, no retrieval of tickets despite existing credit), then your PrepaidDiscount credit will initially be deactivated. However, you will automatically receive a reminder e-mail 14 days before deactivation (or before the end of the 12 months). Please then contact RMV Customer Communication via our online service portal if your remaining credit has been deactivated. RMV Customer Communication can then immediately initiate the payment of your remaining credit. Your claim to payment of the remaining credit is subject to the statutory limitation period of § 195 BGB.

Select your ticket in RMVgo via the connection search as usual. If you want to buy a short-distance ticket, single ticket or single supplement, you can select RMV-PrepaidDiscount under Payment method. You will then be shown the discounted price and your credit balance. By clicking on "Buy ticket now", the ticket price will be debited from your RMV-PrepaidDiscount credit and you will receive the desired RMV MobileTicket. You can use the ticket as usual.

You can buy short-distance tickets, single tickets and the single supplement with a 20% discount. All other tickets such as day or monthly tickets always include a discount compared to the single ticket and are therefore not available with the RMV-PrepaidDiscount.

Also excluded is the purchase of a single ticket with a BahnCard, as this also already includes a discount.

Yes. When a coupon code is entered, its value is deducted from the regular price of the RMV MobileTicket. If there is still a remaining amount, this can be reduced by 20% and paid for with the RMV-PrepaidDiscount.

Tickets purchased via the RMV-PrepaidDiscount will not appear on your monthly RMV MobileTicket invoice as they are charged against your PrepaidDiscount credit. However, individual receipts can be created for tickets that were paid for with the RMV-PrepaidDiscount. You can also obtain these in RMVgo.

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