To install RMVgo, you need the latest version or one of the previous three major versions of the iOS or Android operating systems.

An internet connection: Is needed to perform searches and ticket purchases.

Your location: Needed to help you find nearby stops via GPS or network-based. This is only required if you use this type of stop search or the map function.

Your device ID & call information (retrieve phone status and identity): Needed to generate a unique identifier for the device you are using. This is needed to assign the purchased tickets to a device.

You have the option of saving your route as a favourite. To do this, press the star in the route overview. The message "Favourite successfully created!" appears. You can also see the last connection requests in your route history. You can create several favourites.

You can create your home address as a favourite under "Home" or alternatively use the "Location" button on the map.

iOs: You can activate location services via the app settings in the "Privacy" section.

Android: You can authorise "Location" via the app settings.

You can use the "Alert function" in the journey planner to save connections so that you are notified of delays or changes to the timetable for this route.

The setting can be found in the connection information (list view) at the three dots behind the place of departure and in the connection information (map view) at the three dots in the map.

Currently, the following mobility services are displayed in RMVgo:

• e-scooters (TIER, Voi, Lime)
• Bicycles (nextbike by TIER)
• Car sharing (book-n-drive, SHARE NOW, stadtmobil Rhein-Main)

Please use the button of the desired sharing offer below the search bar. You will automatically receive results about available vehicles in the vicinity of the map centre point, based on your selected map section.

If there are no results, please check whether your desired mobility service is represented in RMVgo. Please also find out in the respective app or on the provider's website in which cities and regions the provider is represented. Please note that the vehicles of the mobility services outside the RMV area may not be displayed.

The function for borrowing sharing offers is not yet integrated in RMVgo, but will be added at a later date via an update. For the selected sharing offer, a direct jump to the respective provider app or website is possible.

The price information displayed in RMVgo is determined by the sharing providers. Please inform yourself in the respective apps or on the websites of our mobility partners.

The function for displaying the parking zones of the sharing offers is not yet possible in RMVgo, but will be provided at a later date via an update.

With a meinRMV user account, you can view your bills at any time, top up prepaid discount, cancel tickets and score points with our RMVsmiles bonus programme every time you buy a ticket via RMVgo.

The following tickets are available via RMVgo as RMV-HandyTicket (also for the transition tariff areas of the Verkehrsgemeinschaft am Bayrischen Untermain (VAB), to the Verkehrsverbund Rhein-Mosel (VRM): RMV-Bahnlinie RB10 as well as to the NVV).

• Short-distance ticket for adults and children
• Single ticket for adults and children
• Single supplement
• Day ticket for adults and children
• Group day ticket
• Weekly ticket for adults
• Monthly ticket for adults
• 9 o'clock monthly ticket for adults
• Annual ticket for adults
• 9 o'clock annual ticket for adults
• From 01.01.: RMV-SparPass (no ticket)
• From 01.01.: Discounted tickets for the RMV-SparPass
• Hessenticket
• Supplementary season ticket week
• Supplementary season ticket month
• Supplementary season ticket year
• Coming soon: Deutschlandticket

NEW: In the current version of RMVgo, DB online tickets for long-distance travel can now be purchased.

RMVsmart tickets can still only be purchased via the RMVsmart app.

Yes, weekly and monthly tickets, day tickets, annual tickets, group day tickets or Hessentickets can be purchased in advance. The RMV-SparPass will also be available for purchase in advance. On the purchase screen, you can define the desired day of validity for these tickets in the purchase process. The purchase is possible 7 days before the start of validity of the tickets.

The following payment methods are available in RMVgo:

• meinRMV user account with the payment method (SEPA direct debit or credit card) that you have stored in your meinRMV user account. Accepted credit cards are: AMEX, Visa, MasterCard.
• PayPal (purchase also possible without meinRMV login)
• RMV-PrepaidRabatt (for the purchase of short-distance tickets, single tickets and single supplement)

Direct debit can be stored as a payment method in the myRMV customer account. For first-time purchases by new customers with a SEPA direct debit mandate, a limit of 50 euros applies to the ticket price. After successful debiting of the first statement, this limit is lifted.

The seller Rhein-Main-Verkehrsverbund Servicegesellschaft mbH cooperates with the service provider infoscore (infoscore Consumer Data GmbH, Rheinstraße 99, 76532 Baden-Baden, www.infoscore.de) in checking the bank details. If infoscore recommends as a result of the bank data check not to use the direct debit procedure for billing, then billing by credit card or via PayPal is still available.

The tickets are stored in the app on the smartphone. You can therefore always show them, even if you have no mobile phone reception. The tickets are stored in the lower tab under the menu item "Tickets" > "My tickets". In the ticket detail view of an active ticket, you can open the control view via the button contained therein. Please note: If you have purchased a ticket while logged in, you must also be logged in to show the ticket in RMVgo. You can see whether you are logged in or not via the menu item "More". If you are logged in, your user name will appear.

In the "My tickets" overview, the last ten tickets purchased are stored in chronological order.

The RMV MobileTicket also contains the first and last name of the RMV MobileTicket user. This information is requested during the ordering process in RMVgo. An official photo ID (e.g. identity card, passport, driving licence) must be carried for the ticket control and shown to the control staff if required.

According to the Common Conditions of Carriage, every passenger is obliged to have a valid ticket when starting a journey and to be able to show it at all times. This also applies to the RMV-MobileTicket. The excuse "my battery is empty" is not valid during a check and leads to an increased transport charge levied by the control staff.

The tickets are stored in the app on your mobile phone. So you can always show them, even if you don't have mobile reception at the time of the check. The tickets are stored under "Tickets". The last ten tickets purchased are stored there in chronological order.

It is an offer for users of the RMV-MobileTicket, with which customers pay for their ticket purchases for single journeys (including short distance and single supplement) via the app from a previously deposited credit of 40 euros and receive a discount of 20% for this.

You must be registered with the customer portal meinRMV. You can register directly in RMVgo or at www.rmv.de. It is not possible to use the RMV-PrepaidDiscount without a meinRMV user account.

You must be registered with the customer portal meinRMV. You can register directly in RMVgo or at www.rmv.de. It is not possible to use the RMV-PrepaidDiscount without a meinRMV user account.

Log in to RMVgo with your meinRMV user account. There you will find the item RMV-PrepaidDiscount in the menu. Here you can top up your credit and view your current PrepaidDiscount credit balance. If you have topped up your PrepaidDiscount credit via RMVgo, you will also receive an invoice by e-mail.

You can top up via RMVgo using the means of payment already stored in your meinRMV user account (credit card or SEPA direct debit). You can always pay 40 euros per top-up into your PrepaidDiscount credit account. A maximum of 200 euros, i.e. 5 payments of 40 euros each, can be deposited. If you want to top up 80 euros, for example, you have to make 2 separate payments.

If there is a remaining credit balance that is lower than the price of the selected ticket, the selected ticket cannot be paid for with the PrepaidDiscount credit. You then have the option of topping up new credit (at least 40 euros) or having the remaining credit refunded.

Yes, you can also have your RMV-PrepaidDiscountt credit refunded in the app menu. To do this, go to "My account" / "RMV-PrepaidDiscount" / "Refund now" in RMVgo. The remaining credit will then be refunded to the pament method you have deposited with my RMV.

If you do not use the RMV-PrepaidDiscount within a period of 12 months (e.g. no credit top-up, no retrieval of tickets despite existing credit), then your PrepaidDiscount credit will initially be deactivated. However, you will automatically receive a reminder e-mail 14 days before deactivation (or before the end of the 12 months). Please then contact RMV Customer Communication via our online service portal if your remaining credit has been deactivated. RMV Customer Communication can then immediately initiate the payment of your remaining credit. Your claim to payment of the remaining credit is subject to the statutory limitation period of § 195 BGB.

Select your ticket in RMVgo via the connection search as usual. If you want to buy a short-distance ticket, single ticket or single supplement, you can select RMV-PrepaidDiscount under Payment method. You will then be shown the discounted price and your credit balance. By clicking on "Buy ticket now", the ticket price will be debited from your RMV-PrepaidDiscount credit and you will receive the desired RMV MobileTicket. You can use the ticket as usual.

You can buy short-distance tickets, single tickets and the single supplement with a 20% discount. All other tickets such as day or monthly tickets always include a discount compared to the single ticket and are therefore not available with the RMV-PrepaidDiscount.

Also excluded is the purchase of a single ticket with a BahnCard, as this also already includes a discount.

Yes. When a coupon code is entered, its value is deducted from the regular price of the RMV MobileTicket. If there is still a remaining amount, this can be reduced by 20% and paid for with the RMV-PrepaidDiscount.

Tickets purchased via the RMV-PrepaidDiscount will not appear on your monthly RMV MobileTicket invoice as they are charged against your PrepaidDiscount credit. However, individual receipts can be created for tickets that were paid for with the RMV-PrepaidDiscount. You can also obtain these in RMVgo.